Terms of Service

1. Subject

The Contractor (an individual entrepreneur providing services via dashboard.alxbykov.ru) provides the Client with custom dashboard and BI-system development services according to the chosen plan (“Start”, “Pro”, “Enterprise”, “On-Premise”, “SaaS subscription”).

2. Ordering process

1. The Client fills out the quiz or the detailed questionnaire on the site;
2. The Contractor sends a PDF proposal within 1 hour;
3. Parties agree on the technical specification (spec) — 1–3 days;
4. A contract is signed (electronically or on paper);
5. The Client pays a deposit (50% for Start/Pro, 30% for Enterprise/On-Premise);
6. The Contractor starts work within 3 business days of receiving the deposit.

3. Timelines

• “Start” — from 3 days;
• “Pro” — 3–4 weeks;
• “Enterprise” — 6–10 weeks;
• “On-Premise” — 4–8 weeks;
• “SaaS subscription” — launch in 2 weeks.

The timeline is counted from the moment the deposit is received and the Client has provided access to data sources. Client-side delays (no access, no answers) extend the timeline proportionally.

4. Revisions and acceptance

Number of revision rounds depends on the plan: Start — 1 round, Pro — 3 rounds, Enterprise and On-Premise — unlimited during development. One revision round = up to 10 changes to dashboard layouts.

Acceptance is done via an acceptance certificate. Client silence for 5 business days after delivery is considered acceptance.

5. Payment

• “Start” — 50% deposit, 50% after acceptance;
• “Pro” — 50% deposit, 30% after dashboard approval, 20% after acceptance;
• “Enterprise” / “On-Premise” — 30% deposit, 30% after spec approval, 30% after acceptance, 10% retention for 30 days;
• “SaaS subscription” — monthly payment, cancel anytime.

Payment is made by bank transfer against an invoice. VAT may apply depending on the Contractor’s tax regime.

6. Intellectual property

Exclusive rights to the developed dashboards and code transfer to the Client upon full payment — for Start, Pro, Enterprise, On-Premise plans. For “SaaS subscription” the Client gets a non-exclusive license for the subscription period.

The Contractor retains the right to use the work in their portfolio, subject to confidentiality (no disclosure of data or client names).

7. Confidentiality

The Contractor agrees not to disclose Client data obtained during the work. Personal data processing — see Privacy Policy. For the “On-Premise” plan, data never leaves the Client’s perimeter.

8. Warranties and support

• “Start” — 2 weeks of free support after acceptance;
• “Pro” — 3 months;
• “Enterprise” / “On-Premise” — 12 months, SLA 99.5% (Enterprise) / 99.9% (On-Premise);
• “SaaS subscription” — support throughout the subscription.

8.1. Result guarantee

If the delivered dashboard does not match the technical specification (spec) agreed by both parties, the Contractor will rework it free of charge within 10 business days of receiving written notice from the Client.

Conditions:

• Notice must be sent within 30 days of acceptance;
• Notice must specify the exact spec clause that is not met (with clause number);
• The Contractor is entitled to 2 rounds of warranty rework;
• The warranty does not cover functionality not described in the spec;
• The warranty does not cover changes caused by updates to external systems (1C, CRM) unless foreseen in the spec.

If after 2 rounds of rework the dashboard still does not match the spec, the Client may request a refund of 10% of the plan price (retention). For “Enterprise” and “On-Premise” plans, the 10% retention is already built into the payment terms and is refunded when the spec is met.

9. Termination

Either party may terminate the contract with 14 days’ written notice. If the Client terminates, the Contractor keeps payment for work actually performed. If the Contractor terminates due to Client’s payment delays or failure to provide data, the deposit is non-refundable.

10. Applicable law and disputes

The laws of the Russian Federation apply. Disputes are resolved by negotiation; if no agreement is reached, in the Arbitration Court at the Contractor’s location.

11. Contact

Email: hello@alxbykov.ru
Telegram: @dashboard_alxbykov_ru
WhatsApp: +7 (900) 000-00-00